PSYNTH3 REFUNDS AND COMPLAINTS — PADDLE PURCHASES

2026-11-13

Translation of the Polish original. Pre-release translation pending review.

Scope and seller
This notice concerns a one-time PSynth 1.5 purchase through Paddle. The transaction seller is the Paddle entity named at payment and in the purchase confirmation. HRL supplies the instrument, license and support. Separately identified historical offers have their own store's terms.

Payment refunds and customer rights
We apply applicable buyer rights and Paddle policies applicable at the time of the transaction. The rules do not limit your statutory rights to complaint and consumer protection. The mere use of the code PS15R does not constitute grounds for rejecting the complaint. Information and required confirmations regarding withdrawal and delivery of the digital content must be presented at the time of purchase.

Where to report a problem
Report instrument problems to contact@homerecordslabel.com, providing a description, software version and transaction reference. Do not send login codes, full card details or a password. HRL's first response is provided by the next business day at the latest. Paddle handles payment refunds; use the support link in the purchase confirmation or the Paddle portal. For an unresolved product problem, also provide Paddle with the problem description and HRL's response.

Effect of a confirmed refund
A confirmed full refund or confirmed reversal of the entire payment revokes the corresponding entitlement. Partial refunds, tax-only refunds and reversed chargebacks require individual handling and do not automatically revoke or restore the entire license. An offline computer receives a new signed license status during supported communication or import. This does not immediately disable it without a connection. You may submit a disputed refusal of assignment or activation for human review.

HRL — product provider and contact
The product and instrument support are provided by Nuera – Piotr Jaczewski, ul. Januszowicka 13/12, 53-135 Wrocław, Poland, NIP 8942771960, EU VAT PL8942771960. Contact: contact@homerecordslabel.com. The seller for the transaction remains the Paddle entity named at purchase.

Paddle — buyer terms: https://www.paddle.com/legal/buyer-terms

Paddle — refund policy: https://www.paddle.com/legal/refund-policy

Paddle — payment help: https://paddle.net/